We’ve answered your frequently asked questions here.
If there’s anything else you’d like to know about us or our loose tea leaves,
just email us on info@kanukatea.com

How long will I have to wait for my order?
We aim to have orders dispatched within 2 working days.


Where do you ship your tea from?
Orders are shipped from our shop in St Albans.


Do you ship tea internationally?
Not just yet. We will be looking into this in the near future.


How can I return or exchange an item?
Please call or e-mail us to discuss or if you’re local to St Albans, please do drop in. You can also see more information on our Returns Policy page.


How long does your tea stay fresh?
This information can be found on the packet of each of our teas as each tea is different.


Do you use artificial flavours in any of your teas?
Only in a few of our Naughty Range teas. All can be found on the teas labels.


Loose Tea Leaves or Tea bagged – which is best?
Finely broken leaves that are used in tea bags have lost most of the benefits of oils and aromas that whole tea leaves actual have; so drinking loose tea leaves are the best.


What are your top brewing tips?
• Steep loose tea leaves to the correct temperature for that tea.
• Don’t leave tea to stew.
• Share with friends
• Enjoy the experience


Interested in becoming a stockist?
Please contact us to discuss in more detail.