Privacy Policy

This privacy policy applies to the operations of Kanuka Tea Ltd. in the United Kingdom.

Our Privacy Promise:

  • We promise not to share or sell information about you with anyone.
  • We promise only to use your personal information that you voluntarily agreed to share with us for purposes of processing your orders or, if you agree, maintaining our business relationship with you.
  • We promise to store your information in the secure and safe way.
  • We promise to inform you on any changes to our Privacy Policy.

Overall privacy statement

Here at Kanuka Tea, we take your privacy seriously. Because we gather certain types of information about our customers we want to help you understand what information we collect about you, how we store it and use it.

This Privacy Policy is valid for Kanuka Tea website.

Kanuka Tea Ltd.
Park Mill
Burydell Lane
Park Street

When do we collect information about you?

We collect information about you when you register with us or make a purchase through our site, participate in our giveaways and competitions, opt-in for our newsletters, and leave feedback for our products. Website usage information is collected using cookies.

What information do we collect about you?

When you make a purchase on our site we collect information about you that is necessary to complete your purchase, such as your first and last name, full address, telephone number and email address, as well as data necessary for processing the payment. When you browse our store, if you allowed the use of cookies, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

How will we use the information about you?

We use the data you have provided to process your order, manage your account, and if you have voluntarily opted-in, send you emails with updates or promotions.

We use your information collected from our website to personalize your shopping experience. We do not pass that information to anyone else, neither free nor for a charge.

Data collection for marketing purposes

We would like to keep you informed through emails on our special promotions which may be of interest to you, send you personalised offers and news about competitions and our products. You will receive those emails only if you voluntarily opt-in. We might analyse collected data for creating more personalised content. If you give us your consent to use your information for marketing purposes, you will be able to opt-out easily at any moment by clicking the unsubscribe link in the promotional emails you have received from us.

Access to your information and correction

You have the right to access the information we store about you at any moment. If you would like a copy of information we are storing about you, you can email us on the following address:, or mail us at Kanuka Tea Ltd., Park Mill, Burydell Lane, Park Street, Hertfordshire, AL2 2EZ, UK

You can request any changes to the information we have about you or request a full erasure from our database.

How do we get your consent for collecting information about you?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you give us your consent to our collecting it and using it for that specific reason only. We need that information to process your order.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent. You can opt-in and opt-out at any time from collecting data for marketing purposes.

How can you withdraw your consent?

If you opted-in and changed your mind after, you may withdraw your consent for:

  • us to contact you regarding marketing purposes
  • for the continued collection of information
  • use or disclosure of your information

You can withdraw your consent at any time, either by contacting us at or mailing us at: Kanuka Tea Ltd., Park Mill, Burydell Lane, Park Street, Hertfordshire, AL2 2EZ, UK. If you opted-in for receiving newsletters, you can opt-up by clicking the unsubscribe link at the bottom of the emails you have been receiving from us.

You can ask for a complete removal from our database as well, by sending your request to the above addresses.


We may disclose your personal information only if we are required by law to do so or if you violate our Terms of Service.

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages on our site are being used. This helps us analyse data about web page traffic and improve our website and services in order to tailor them to customer needs. We only use this information for statistical analysis purposes.

Do you need to accept cookies?

You can choose to accept or decline cookies. When you open our site, you will be informed we are using cookies. You can voluntarily agree or reject using cookies.  You can usually modify your browser settings to decline cookies automatically. Please be aware that restricting cookies may impact the functionality of the website and you might not be able to fully use it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt-out of being tracked by Google Analytics across all websites visit 

How do we use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. Overall, cookies help us provide you with a better website and service, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Cookie set by Third Part sites

To support our website, we sometimes embed photos and video content from websites such as YouTube. As a result, when you visit a page with content embedded from, for example, YouTube, you may be presented with cookies from these websites. The Kanuka Tea website does not control the dissemination of these cookies. You should check the relevant third party website for more information about these.

Other websites

Our website might contain links to other websites. This Privacy Policy only applies to our website.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Third-Party Services 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us that are necessary to processing your order.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you when we make any changes. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you have any questions regarding our site or our products, or would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at: Kanuka Tea Ltd., Park Mill, Burydell Lane, Park Street, Hertfordshire, AL2 2EZ, UK